AI Mail CloudI did not receive my backup-email verification link
Check your external email's Inbox and Junk folders, and confirm that you typed the external backup address correctly. Give the queue a few minutes; use the secure resend form where eligible. Never share links or access tokens with support.
I completed payment but cannot log in
Check your backup inbox for a separate password-creation invitation. Open the secure link and choose a unique password of at least 14 characters. Provisioning can be queued; wait for the confirmation email. Do not pay again. Sign in with the complete email address at webmail.aimailcloud.com.
Forgot your mailbox password?
On either secure webmail login page, choose Forgot Password or open that secure recovery page directly. Enter your full mailbox address. If your account is eligible and has a verified external recovery email, AI Mail Cloud emails a one-time reset link to that backup address. The link expires after 15 minutes and can be used once. Set and confirm a new password of at least 14 characters. Never share reset links or passwords.
Forgot your @aimailcloud.com email address?
Select Forgot Email Address below the secure webmail login. Enter the verified external backup email used when you registered. If an eligible mailbox matches, AI Mail Cloud privately emails an address reminder to that backup inbox. It does not reveal the mailbox address on the recovery page. Recovery eligibility requires completed independent verification; if unavailable, contact support.
Why do I have to solve a maths question?
Both AI Mail Cloud webmail sign-in pages show a simple addition question below the password field. Answer it to continue; the server checks the answer before normal password authentication. This basic anti-automation step complements, rather than replaces, other login safeguards.
Where are my invoice and payment receipt?
For successfully paid Plus, Business and Professional subscriptions, Stripe may email both paid invoice and receipt PDFs to the verified backup address used for billing. Check spam or review the customer billing portal; no paid receipt exists for Free. See all account messages.
I purchased Professional; where do I get my DNS values?
You do not need access to our internal administrator dashboard. After verified provisioning, a separate DNS setup email is automatically queued to your external backup inbox. It includes your actual ownership context and operational MX, SPF, DKIM and DMARC records. Follow the full DNS setup guide.
Can I use a desktop or mobile mail application?
Use your full mailbox address, chosen password, and supported encrypted connection settings supplied in your onboarding instructions. For typical IMAP clients use mail.aimailcloud.com on SSL/TLS port 993 and SMTP submission on implicit TLS port 465. Use the branded webmail sign-in if you prefer a browser.
Sending or receiving problems
Check recipient spelling, spam folders, mailbox quota, DNS propagation (Professional) and any remote delivery error. Test both inbound and outbound email. If contacting support, provide the approximate time and a redacted error message—not passwords, private keys or full customer message contents.
Subscriptions, refunds and closure
Paid plans recur according to the period accepted at Checkout. Manage billing through your secure customer account and Stripe-hosted billing portal. Cancellation does not necessarily delete messages immediately. Billing policy and closure guide explain the distinction.
Need human help?
support@aimailcloud.com for account or DNS setup; sales@aimailcloud.com for plan selection; legal@aimailcloud.com for privacy and legal rights.