AI Mail CloudAnswers before and after purchase
30 matching questions
Which email plans are available?
Four: Free (250 MB), Plus (2 GB), Business (5 GB) and Professional Domain Email (one 5 GiB mailbox plus up to five aliases). Free, Plus and Business use @aimailcloud.com. Professional uses a verified domain you own.
What does Plus cost?
US$1.99 per month, US$19 per year or US$35 per two years, subject to the billing term offered by the secure signup service and applicable checkout taxes.
What does Business cost?
US$4.99 per month, US$49 per year or US$89 per two years, with one 5 GB mailbox, not a multi-user team account.
What does Professional Domain Email cost?
US$6.99 per month, US$69 per year or US$129 per two years for one 5 GiB mailbox with up to five aliases on your verified domain. Domain registration is not included.
Are five Professional aliases five inboxes?
No. Five aliases are additional addresses that route mail into the one primary 5 GiB inbox. They do not have separate passwords, storage or logins.
Is the Professional quota 5 GB or 5 GiB?
Professional has 5 GiB (5,368,709,120 bytes, approximately 5.37 decimal GB). Business has 5 decimal GB (5,000,000,000 bytes).
Can I use an existing personal or company domain?
Yes, for Professional, if you control the DNS zone and can verify ownership. AI Mail Cloud does not purchase, renew or transfer your domain.
Will changing MX records affect my current provider?
It can. MX records control where inbound mail goes for that domain; changing them may disrupt existing mailboxes. Plan a migration or start with a subdomain.
Where do I get my DNS records?
The Professional provisioning automation exports your domain-specific MX, SPF, DKIM and DMARC values after setup and queues them to your verified external backup email. Never use another customer’s DKIM key.
What is the backup email used for?
Account verification, secure password activation, service notices and Professional DNS instructions; the same verified external address should be used for Stripe billing messages.
Do I have to create my password before or after paying?
The secure account system sends a password-setup invitation after the required registration and payment checks. Use the activation link to set a unique password of at least 14 characters.
Why did I get a verification email before checkout?
AI Mail Cloud verifies ownership of your external backup address before taking payment. Professional also verifies domain ownership with a unique DNS TXT record before checkout.
Where do I receive invoices and receipts?
Stripe may send the paid invoice and payment receipt PDFs to the billing email, which should be the verified backup email supplied during registration. Free has no paid invoice or paid receipt.
Can I choose annual or two-year billing?
Stripe has live prices for monthly, annual and two-year cycles. The secure signup form determines which terms are currently offered. Check the exact term and total at Checkout before paying.
How do I sign in to webmail?
Use the full email address and password you created at https://webmail.aimailcloud.com/sso/login?url=/webmail/ after provisioning completes.
Why is there a maths question on login?
Both secure webmail sign-in pages show a simple addition equation below the password field. Enter its answer to continue. The login server checks your answer before attempting password authentication; it is an additional basic anti-automation measure.
How can I reset a forgotten password?
Choose Forgot Password beneath either webmail login form. Enter your full mailbox address. Eligible independently verified accounts receive a single-use reset link at the verified external backup email used during registration. The link expires in 15 minutes; choose a new password of at least 14 characters. Never share the link.
How do I recover a forgotten @aimailcloud.com address?
Choose Forgot Email Address beneath either webmail login form. Enter your verified external backup email address. For an eligible account, AI Mail Cloud privately sends the mailbox-address reminder to that backup email. We do not display whether an address matched.
Can I use Outlook or Apple Mail?
Where compatible, use encrypted IMAP on mail.aimailcloud.com port 993 and SMTP submission on port 465 with your full email address. Refer to the provided account instructions.
Why is DKIM important?
Your domain’s DKIM TXT record publishes the public key needed to verify message signatures. The public value is automatically generated and supplied with Professional DNS instructions.
How do SPF and DMARC work?
SPF lists authorised senders; DMARC evaluates SPF/DKIM alignment and instructs receivers on failed authentication. A reject policy can block legitimate sources not yet configured.
What if DNS takes time to update?
Wait for DNS caching and TTL, then verify public MX/SPF/DKIM/DMARC results. Do not publish multiple separate SPF records at the same name.
Can you guarantee my emails reach the Inbox?
No. Recipient providers control their own filtering and rejection policies. We provide standard mail protocols and anti-abuse controls, but no universal deliverability guarantee.
Is all my email end-to-end encrypted?
No. Secure transport is not the same as universal end-to-end encryption. Standard email may be readable by mail systems involved in delivering and storing it.
Does the AI Mail Agent automatically read my private emails?
No such automatic access is advertised. The assistant is a separate optional interface; refer to the AI feature and privacy disclosures.
What happens when I cancel?
Paid subscriptions generally continue through the paid billing period unless otherwise stated. Export important email first and distinguish cancellation from account deletion.
What if activation stalls after payment?
Do not pay twice. Check your backup email and account status, then contact support@aimailcloud.com with a non-sensitive checkout or invoice reference.
Do I need to create a Stripe account?
No separate Stripe dashboard account is required to pay via Stripe Checkout. Subscription management uses the available Stripe-hosted customer portal.
Where is the service hosted?
Alpha & Omega Limited operates AI Mail Cloud from New Zealand. The OVHcloud mail infrastructure currently runs on United States hosting; Hostinger hosts the public website and Stripe processes paid billing.
Are there guaranteed unlimited email sends or storage?
No. Published quotas, anti-abuse controls and capacity admission apply. Remote providers can also rate-limit or reject messages.
How do I report security incidents or spam?
Use security-reporting.html or email support@aimailcloud.com with a redacted problem description. Never include passwords or tokens.
How do I request personal-data access or deletion?
See data-rights.html and account-deletion.html. We verify the request and account for legally required retention and backup expiration.
Where can I get a full walkthrough?
Read how-it-works.html, billing-and-emails.html and professional-setup.html for the complete purchase, email-notification and own-domain process.
Need a guided walkthrough?
All plans, start to finish · Own-domain DNS setup · All backup emails and billing documents.