AI Mail CloudThe complete ten-step customer journey
Choose your plan and billing period
Choose Free, Plus, Business or Professional Domain Email. Buttons open accounts.aimailcloud.com, where the secure system validates your chosen plan, available billing terms and storage capacity. Selecting a card does not charge you.
Provide your mailbox and external backup email
For the first three plans, request a @aimailcloud.com address. For Professional, enter one mailbox at a domain you own. Provide a separate external email address you can already access. AI Mail Cloud sends the backup-address verification there; check spam and allow a few minutes.
Verify your backup address
Open the verification link in your external inbox and confirm in the secure account application. Do not forward verification links or disclose tokens. If the link expires, use the secure resend process; see troubleshooting.
Professional only: prove domain ownership
You'll receive instructions for a unique DNS TXT record at the DNS provider for your own domain. Add the record, allow DNS time to update, and return to verify ownership. This happens before payment. You can choose up to five local-part aliases pointing to your one mailbox; aliases aren't separate mailboxes.
Pay securely, if you selected a paid plan
After eligibility and verification, follow the secure Stripe Checkout link. Check the exact total, applicable tax, currency and billing period before approving payment. Free customers don't complete a paid checkout. AI Mail Cloud waits for verified Stripe confirmation rather than relying on a browser success page.
Open the password-setup invitation
Check the same verified backup mailbox for the activation link. At the secure account site, set your own unique password (minimum 14 characters). Your password is not emailed. Provisioning may complete asynchronously; do not pay twice if setup is pending.
Mailbox provisioned and confirmation emailed
Once entitlement and provisioning checks succeed, your mailbox becomes available. Professional provisioning creates one 5 GiB mailbox and the selected aliases on your verified domain, generates a DKIM key, and queues your unique MX, SPF, DKIM and DMARC instructions to the backup address. The four ordinary plans' activation and billing messages are separate from the DNS instructions.
Professional only: publish operational DNS
Copy the exact MX, SPF, DKIM and DMARC records from your own setup email into your domain provider's DNS zone. Pay attention to TXT names, quotation marks, TTL and whether your provider appends the domain automatically. Changing MX records can interrupt email with your previous provider. Test with a separate subdomain or plan a migration. Follow the complete DNS guide.
Sign in and test mail
Visit secure webmail sign-in, use your full mailbox address and your chosen password, and solve the simple addition question beneath the password field. Forgot your credentials? Use Forgot Password or Forgot Email Address below either webmail login form; eligible accounts receive recovery instructions or a private address reminder at their verified external backup email. For Professional, test an inbound external email, an alias and an outbound reply; check SPF, DKIM and DMARC results. Contact support if something fails.
Keep billing and recovery details current
Paid subscriptions renew at the chosen interval until cancelled. Stripe sends successful-payment receipts and paid invoice PDFs to the billing email it receives, which the registration flow should bind to your verified backup email. Use your secure customer account for billing access and consult the full message timeline.
Emails to your external backup address
1. Backup-address verification
When: after submitting registration. Destination: the external backup address you enter. Action: open the secure link and confirm ownership. No password or card numbers are sent.
2. Domain-ownership instructions
Professional only. After external-email verification, your unique DNS TXT challenge and verification directions are sent to the backup address. Add the record before checkout.
3. Stripe Checkout and billing documents
Paid plans only. Stripe handles the payment. After successful payment, billing emails may include the paid invoice and receipt PDFs. The billing email should be your verified backup address. The amount and billing period are confirmed in Stripe Checkout.
4. Password-creation invitation
Following the relevant authorisation, use the time-limited activation link in your backup inbox to choose your own mailbox password. No email contains your password.
5. Provisioning and welcome
After service provisioning succeeds, a confirmation can be delivered to the backup address. If setup is pending or delayed, consult status or support; do not start another payment to speed it up.
6. Complete Professional DNS setup
Professional only. After mailbox provisioning and DKIM creation, the automated DNS email gives your MX, SPF, DKIM, DMARC, setup sequence, aliases, login and mail-client information. Values are specific to your domain, not generic examples.
7. Renewals, billing events and account action
For each successful paid subscription renewal, Stripe can email a paid invoice and receipt to the billing address. Failed payments aren't paid receipts; Stripe or AI Mail Cloud may send payment-action notices. Review your subscription in the secure billing portal.
8. Free-plan confirmation
The Free plan has no paid invoice or payment receipt. An eligible Free account may receive ordinary verification, activation and welcome notices. If a $0 statement is provided it must clearly say no payment was taken.
Professional domain setup after activation
You provide and control your own domain. AI Mail Cloud generates a unique ownership challenge before payment and operational DNS information after AI Mail Cloud provisions the mailbox. Your DNS provider is where you add or change records; you do not need to copy information out of our administrator dashboard.
| Type | What it does | What to enter |
|---|---|---|
| Ownership TXT | Proves you control your domain before purchase | Use the unique hostname and token in your verification message; keep it until verification has completed. |
| MX | Routes incoming messages | Your exact domain name, preference 10, destination mail.aimailcloud.com if displayed by your setup email. |
| SPF TXT | Authorises servers that may send for your domain | Use the domain-specific SPF value in the setup email; never publish two separate SPF policies at the same name. |
| DKIM TXT | Publishes the public key for signature checking | Use the full generated dkim._domainkey hostname and public key from your own email. Never use another customer's DKIM key. |
| DMARC TXT | Specifies how to handle mail that fails sender authentication | Use the domain-specific instruction; confirm your sender passes DKIM/SPF before enforcing p=reject. |
| Optional SRV/CNAME | Helps compatible mail applications discover settings | Only where provided and appropriate; some providers already use these names. |
Finishing safely
Keep your backup email accessible, use the full mailbox address to sign in, and test delivery in both directions. If you lose a verification link, begin with recovery and resend help; if a paid activation is delayed, do not pay twice.