AI Mail CloudPlans and recurring payments
Monthly, annual and two-year Professional billing
In addition to Free, Plus and Business, Professional Domain Email is offered with one 5 GiB mailbox and five aliases on a verified customer domain. Current USD recurring prices are: Plus $1.99/month, $19/year or $35/two years; Business $4.99/month, $49/year or $89/two years; Professional $6.99/month, $69/year or $129/two years. Taxes, if applicable, are shown by Checkout. Yearly and two-year plans are charged upfront and renew at the chosen interval unless cancelled.
A pending signup, a verified backup email or an ownership TXT challenge alone is not a payment or activated mailbox. Paid entitlement requires successful authenticated Stripe processing. Never submit a second payment only because an activation email or DNS record is delayed. Receipts document successful charges; failed or unpaid attempts must not be described as paid.
Stripe's successful-payment customer emails may carry invoice and receipt PDFs to the billing address. Customers should use their verified external backup email for these notices. Free customers receive no paid invoice or charge receipt. Requests about duplicate payments, unused time or refunds are reviewed according to the underlying transaction, applicable terms and mandatory consumer law; no automatic unconditional refund or guarantee is implied.
Free (250 MB) has no paid subscription. Plus: US$1.99/month, US$19/year or US$35/two years; Business: US$4.99/month, US$49/year or US$89/two years; Professional Domain Email: US$6.99/month, US$69/year or US$129/two years. Paid plans recur on the chosen billing period until cancelled; taxes, if applicable, are displayed at Checkout. Stripe securely processes billing.
How to cancel
Use the customer account’s secure subscription billing portal to cancel a paid subscription. Cancellation is set to take effect at the end of the current paid billing period unless mandatory law or an individual agreement requires otherwise. You can continue using the paid service while your account remains entitled and in good standing.
Failed payments
A failed renewal may cause a payment-retry period or restricted access. When entitlement ends, mailbox access can be suspended. To regain access, resolve the outstanding billing issue through your account and billing portal. Do not assume missed payments erase outstanding charges or stored mailbox data immediately.
Refund requests
Starting a paid month or later cancelling does not automatically entitle you to a refund for service already supplied. We review incorrect charges, duplicate charges, material service failures and other refund requests individually. Mandatory consumer guarantees and statutory remedies always apply; nothing here limits non-excludable rights.
Disputes and escalation
Email support@aimailcloud.com with the account email, transaction date and the issue. Do not send full card details. If unresolved, write to legal@aimailcloud.com. Stripe may independently manage payment disputes and chargebacks.
Export and closure
Before your paid period expires or the account closes, make an appropriate backup of messages and contacts. See Account Deletion and Terms of Service for associated rights and obligations.