Service Availability and Support

What is covered

Provisioning, DNS and billing limitations

Professional service setup also depends on customers maintaining a valid domain and accurate DNS records at an external provider. Domain proof, propagation, mailbox provisioning and remote delivery may take time. No standard plan guarantees a specific activation deadline, 100% uptime, recipient Inbox placement or uninterrupted transfer from a previous email host. We do not offer a contractual fixed service-credit SLA through these published plan cards.

AI Mail Cloud provides hosted email and browser-based webmail, subject to the selected plan’s storage quota and network conditions. The service relies on Internet routing, DNS, infrastructure and recipient mail providers outside any one company’s control.

Availability and maintenance

We work to maintain service availability and may conduct planned or urgent maintenance. Outages can result from infrastructure faults, abuse mitigation, DNS issues or third-party failures. No numerical uptime guarantee, fixed service-credit promise or guaranteed email delivery time is offered in the standard published plan.

Delivery limitations

Receiving systems independently filter or reject messages. Mailbox limits, attachment restrictions and remote-side policies may apply. See Anti-Spam and Deliverability.

Support and escalation

For account and email problems contact support@aimailcloud.com. For service status consult Service Status. Report a suspected compromise promptly and do not include passwords in ordinary emails.

Compensation and rights

If a service problem substantially affects your paid subscription, contact support for a case review. Any applicable statutory consumer rights remain in force, regardless of the absence of a specified uptime percentage.